Customer Service

Placing Orders

Orders for home plan construction sets or plan books may be placed online or by calling our office: 800.947.7526. We’re available Monday-Friday, 7:30 am – 5:00 pm Central. Contact us if you have questions.

Shipping and Delivery

Plan orders in PDF or CAD format will be emailed to the recipient within 24 hours/1 business day*.
*Plans purchased with “options” or plan customization/modifications may require additional time to complete. Please confirm delivery time with your plan specialist.

Plan Book orders are shipped via USPS.

Payments and Pricing

Pricing is subject to change at any time without notice.

We accept Visa, MasterCard, Discover, and American Express credit/debit cards. Please contact us if you have any questions.

Returns and Exchanges

When you license home plans directly from Design Basics, you may exchange the home plan† you licensed to build for a different home plan† one time at no charge (other than any incremental increase in plan price of the second plan) at any time within six (6) months of the original purchase. As our home plans are federally copyrighted and licensed to the purchaser, we do not allow returns. Please be sure of your selection before ordering, and if you have any questions, please contact us prior to ordering. †Exchanges apply to these designers only: Design Basics, Carmichael & Dame Designs, Plan Pros, Inc., and Scholz Design.

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